Can't log in to support; password reset email never arrived
  • Hi,

    I purchased Elegance from Themeforest on November 22. I activated my support account but can't seem to find my login info. I tried to reset the password, but the reset email never arrived in my inbox. Please send me reset instructions to: nat (at) nataddneo.com.

    Thanks,
    Natale
  • 4 Responses
  • Hello, Natale!

    There was a problem with sending e-mails on our side. We have fixed this issue for now. Can you try to reset your password again and notify us if the problem still persists?

    Sorry for the inconveniences.

    Best Regards!
  • Hi, I have the same problem.

    I purchased Elegance from Themeforest I activated my support account ( ***) but can't seem to find my login info. I tried to reset the password, but the reset email never arrived in my inbox. Please send me reset instructions to: nat (at) nataddneo.com.

    Thanks,
    Marina
  • *error, email: selinas2slns@gmail.com
  • Hello, Marina!

    Sorry for the long reply. We are investigating the issue with sending the reset instructions email.
    Please send us your purchase code to mail@wpcocktail.com and we will assist you.
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